Home Events ITIL® 4 Specialist: Create, Deliver and Support (CDS)

ITIL® 4 Specialist: Create, Deliver and Support (CDS)


3 days


$2100 (Inc GST)


2 Exam vouchers


The ITIL 4 Specialist: Create, Deliver and Support (CDS) course is designed to provide IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

All full paying students get access to the following inclusions.
– Direct access to a certified instructor for entire Course
– 1 x Student manual (PDF or Printed)
– 2 x Exam vouchers (Exam is taken on at a time of your choice within 12 months of exam purchase
– Mock exams, additional readings, and handouts (PDF format)
– Pre exam coaching, tips and tricks, half day review session
– Unlimited access to Elearning course and all additional resources
– Access to Champions portal for self assessment
– Access to certified Expert via online forum and LMS support
– Participation gives you 20% discount on the intermediate ITIL4 Courses

We are a Globally accredited Training Organization Via Peoplecert on behalf of AXELOS.
Please see our accreditation here.

We are a Globally accredited Training Organization Via EXIN.
Please see our accreditation here.

The ITIL 4 CDS course covers the integration of a number of “IT” areas of work: from design, to build and test, launch, run and support of products and services. The course provides information and guidance across a number of areas that are required to build and maintain a broad “professional” portfolio: collaboration, strong and positive culture, integrated teams, and employee satisfaction. The course provides an understanding on how to integrate different value streams and activities to create, deliver, and support IT-enabled products and services. It specifically focuses on two value streams, value stream for a new service, and value stream for user support. It also discusses the techniques to prioritise work and methods to manage work.

The ITIL 4 CDS module is part of the ITIL 4 Managing Professional (MP) stream, which provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.

This course also includes a copy of the ITIL CDS Handbook, containing practical material for reference back in the workplace.

The course pricing includes the ITIL 4 Specialist: Create, Deliver and Support (CDS) Exam at the end of day 3 of the course. It is a 90-minute closed book exam consisting of 40 multiple choice questions and a pass mark of 70% (28/40). Practice exam papers and questions are provided, and reviewed to assist in preparation.

It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

Key Topics
  • Organisation and Culture
  • Information Technology to Create, Deliver and Support Service
  • Value Stream for User Support
  • Commercial and Sourcing Considerations
  • Effective Teams
  • Value Stream
  • Value Stream to Create, Deliver and Support Services
  • Prioritise and Manage Work

The supply of this course by ACG is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrollment in the course is conditional on acceptance of these terms and conditions.

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Free subscription to My ITIL for ALL Foundation candidates
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1 month Free Champions Premium membership for students who purchase this product
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See what our clients have said about us

Komali's testimonial

I HIGHLY recommend ACG for anyone trying to get their certification, I got mine 🙂, and it was easy! The course comes with e-learning capability (I was able to access the online course easily , with great customer service). The online course helped me to go over the lessons/slides anytime I needed to review a topic after I left the classroom.

Sharons's testimonial

Best investment I made for my certification! I don't think I would have passed the exam if I did not have this expert guidance. I enjoyed the extra value adds like the exam practice on the champions website. It was well written and delivered, as well as easy for me to understand for a such a difficult topic. I've recommended it to my colleagues 🙂

Adam's testimonial

I like the fact that this book works slide by slide with the free eLearning. I can find the important stuff easily online via searching, plus it's narrated in a language that I can understand! I like how it's not all text, makes it easier to learn. The website support is very fast. It's clear the trainers have had years of experience in training Cyber Security.


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