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ITIL® 4 Strategist: Direct, Plan and Improve (DPI)


3 days


$2100 (Inc GST)


2 Exam vouchers


The ITIL 4 Strategist: Direct, Plan and Improve (DPI) course is designed to provide IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

All full paying students get access to the following inclusions.
– Direct access to a certified instructor for entire Course
– 1 x Printed student manual
– 2 x Exam vouchers (Exam is taken on at a time of your choice within 12 months of exam purchase
– Mock exams, additional readings, and handouts (PDF format)
– Pre exam coaching, tips and tricks, half day review session
– Unlimited access to Elearning course and all additional resources
– Access to Champions portal for self assessment
– Access to certified Expert via online forum and LMS support
– Participation gives you 20% discount on the intermediate ITIL4 Courses

We are a Globally accredited Training Organization Via Peoplecert on behalf of AXELOS.
Please see our accreditation here.

We are a Globally accredited Training Organization Via EXIN.
Please see our accreditation here.

The ITIL 4 DPI course provides the practical skills necessary to create a “learning and improving” IT organisation, with a strong and effective strategic direction. With the help of ITIL 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL 4 DPI certification exam.

The course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

The ITIL 4 DPI module is common to both ITIL 4 streams: Managing Professional and Strategic Leader:

  • The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows
  • The Strategic Leader (SL) stream recognises the value of ITIL, not just for IT operations, but for all digitally-enabled services

This course also includes a copy of the ITIL DPI Handbook, containing practical material for reference back in the workplace.

The course pricing includes the ITIL 4 Strategist: Direct, Plan and Improve (DPI) Exam at the end of day 3 of the course. It is a 90-minute closed book exam consisting of 40 multiple choice questions and a pass mark of 70% (28/40). Practice exam papers and questions are provided, and reviewed to assist in preparation.

It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

Key Topics

The supply of this course by ACG is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrollment in the course is conditional on acceptance of these terms and conditions.

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Free subscription to My ITIL for ALL Foundation candidates
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1 month Free Champions Premium membership for students who purchase this product
Special offer


See what our clients have said about us

Komali's testimonial

I HIGHLY recommend ACG for anyone trying to get their certification, I got mine 🙂, and it was easy! The course comes with e-learning capability (I was able to access the online course easily , with great customer service). The online course helped me to go over the lessons/slides anytime I needed to review a topic after I left the classroom.

Sharons's testimonial

Best investment I made for my certification! I don't think I would have passed the exam if I did not have this expert guidance. I enjoyed the extra value adds like the exam practice on the champions website. It was well written and delivered, as well as easy for me to understand for a such a difficult topic. I've recommended it to my colleagues 🙂

Adam's testimonial

I like the fact that this book works slide by slide with the free eLearning. I can find the important stuff easily online via searching, plus it's narrated in a language that I can understand! I like how it's not all text, makes it easier to learn. The website support is very fast. It's clear the trainers have had years of experience in training Cyber Security.


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