ITIL®4 Foundation Course Online Live
$1320 Inc GST
2 Exam vouchers
Learn about ITIL® 4 which is built on the established core of best practice in the ITIL guidance, and earn the ITIL 4 Foundation Certificate in IT Service Management in two days!
We are Australian Owned and operated and our certified experts also write the course that you will learn from .
We are a Globally accredited Authorized Training Organization Via Peoplecert on behalf of AXELOS.
Please see our accreditation here.
The objectives of this course is to help the candidates understand the key concepts of service management and the ITIL 4 service management framework and better prepare for the ITIL® (4) Foundation examination. In addition to the course we offer a rich learning experience that helps the participants understand ITIL 4 and relate ITIL to their own work environment. This rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and assessment tools such as the award-winning Champions. The course contains practical material for reference back in the workplace.
All full paying students get access to the following:
- Expert instruction for entire ITIL4 Foundation Course
- 1 x Printed or PDF student manual (Your Choice)
- 2 x Exam vouchers (Exam can be taken at anytime from your own PC – 12 months expiry for the vouchers.*)
- Access to award winning Champions portal for self-assessment
- Access to Elearning site and all additional resources
- Mock exams, additional readings, and handouts (PDF format)
- Pre exam coaching, tips and tricks review session
- Access to certified ITIL Expert via online forum and LMS support
- Participation in this course gives you heavy discounts on all intermediate ITIL4 Courses
ITIL® 4 has been designed to help organisations meet the increasing demand from the current complex digital environment. ITIL 4 has been designed to be compatible with ITIL v3 to further add knowledge to a fantastic framework.
The benefits for you to move to ITIL® 4 are:
- Keeping your Best Practice skills up to date
- Use the latest knowledge to save money and time at work
- Better understand the current concepts used by Best in Class service providers (Dell, HP, Microsoft, Amazon, Google)
This course pricing includes the ITIL 4 Foundation Certificate Exam after completion of the course. It is a 60 minute exam, with 40 multiple choice questions and a pass mark of 65%. Free access to the award winning Champions assessment tool, as well as practice exam papers are provided. We have certified experts who will sit down and review any of your concerns to help assist in preparation. The exam is online and the results will be available immediately. You can choose to the do the exam in the classroom or remotely form your home.
*Take2 exam voucher – read more
> Core concepts, definitions and terminology of ITIL
> Structure and benefits of ITIL 4
> The ITIL Certification path
> Service Management: Key Concepts
> The Guiding Principles
> The Four Dimensions of Service Management
> Service Value System
> Continual Improvement
> Overview of ITIL Practices
After completing this ITIL training course, students will:
- Understand the key concepts of ITIL service management
- Understand how ITIL guiding principles can help an organisation to adopt and adapt ITIL service management
- Understand the four dimensions of ITIL service management
- Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
- Understand the key concepts of continual improvement
- Learn the various ITIL practices and how they contribute to value chain activities
The supply of this course by ACG is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrollment in the course is conditional on acceptance of these terms and conditions.
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