Home Events ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

Length

3 days

Price

$2100 (Inc GST)

Inclusions

2 Exam vouchers

Overview

The ITIL 4 Specialist: Drive Stakeholder Value (DSV) course is designed to provide IT practitioners with an understanding of the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, Customer Experience (CX) and User Experience (UX) design, customer journey mapping, and more.

This three-day course covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. It leads organisations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.

The ITIL 4 DSV module is part of the ITIL 4 Managing Professional (MP) stream, which provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.

This course also includes a copy of the ITIL DSV Handbook, containing practical material for reference back in the workplace.

Examination
The course pricing includes the ITIL 4 Specialist: Drive Stakeholder Value (DSV) Exam at the end of day 3 of the course. It is a 90-minute closed book exam consisting of 40 multiple choice questions and a pass mark of 70% (28/40). Practice exam papers and questions are provided, and reviewed to assist in preparation.

It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

Key Topics

The supply of this course by ACG is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrollment in the course is conditional on acceptance of these terms and conditions.

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Testimonials

See what our clients have said about us

Komali's testimonial

I HIGHLY recommend ACG for anyone trying to get their certification, I got mine 🙂, and it was easy! The course comes with e-learning capability (I was able to access the online course easily , with great customer service). The online course helped me to go over the lessons/slides anytime I needed to review a topic after I left the classroom.
Komali

Sharons's testimonial

Best investment I made for my certification! I don't think I would have passed the exam if I did not have this expert guidance. I enjoyed the extra value adds like the exam practice on the champions website. It was well written and delivered, as well as easy for me to understand for a such a difficult topic. I've recommended it to my colleagues 🙂
Sharon

Adam's testimonial

I like the fact that this book works slide by slide with the free eLearning. I can find the important stuff easily online via searching, plus it's narrated in a language that I can understand! I like how it's not all text, makes it easier to learn. The website support is very fast. It's clear the trainers have had years of experience in training Cyber Security.
Adam

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ITIL4 Foundation Live Stream

This ticket gives you a seat in the course and trainer for the duration of the event and unlimited access to the Elearning course

Available Seats: 2
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Date

21/ 06/ 21 - 23/ 06/ 21

Time

9:00 am - 5:00 pm

Cost

$2100

Location

Online Live (Streamed live)
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