ITIL® Intermediate SD Classroom/Live streamed course 4 Day course
4 Day course
This virtual classroom based course leads to the qualification Service Design (SD) “ITIL® Intermediate Certificate in IT Service Management”.
This 4 day course leads to the ITIL® Certificate – Service Design. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.
This course is suitable for individuals who require a detailed understanding of the ITIL Service Design phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes.
Topics covered during course:
- Design Coordination
- Service Catalogue Management
- Service Level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Information Security Management
- Supplier Management
A pass in the ITIL® V3 or ITIL® 2011 Foundation exam or the ITIL V2-V3 Bridging exam from either EXIN, ISEB/BCS or APMG. Proof will need to be provided before attending the course.
Candidates should have exposure to basic concepts in IT and related work experience of at least two years.
This course is run in our Adelaide office, but broadcast live on Google+ Facebook Live and our own live streaming platform.
All students get full access to the course, the trainer during and after the course, as well as the elearning site for 12 months.
Industry Association Recognition
Project Management Institute (PMI)®
- Contact Hours: 28 hours
- Professional Development Units (PDUs): 28 PDUs
Australian Institute of Project Management (AIPM)
- Continual Professional Development (CPD) points: 10 points
It is highly recommended that you spend time before this course begins and each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.
Participants receive a copy of the classroom presentation material in the Participant Handbook (eBook or printed).
For elearning/online live streamed:
- Internet is required only for downloading the eBook. The eBooks can be read offline.
- Available on: Desktop, Laptop, Tablet, SmartPhone, eReader.