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EXIN BCS SIAM™ Foundation

2 Day  course

What you’ll learn


  • No specific prior knowledge required
  • Familiarity with ISO standards and other service management framework (e.g. ITIL) is helpful
  • General knowledge and understanding of service management helps

EXIN BCS SIAM™ Foundation is a foundation level certification. It validates a professional’s  knowledge about bringing together multiple service providers to strive for a common goal in order
to support the client organization’s agreed objectives for service delivery.

This certification includes the following topics:

  • Introduction to Service Integration and Management
  • Service Integration and Management implementation roadmap
  • Service Integration and Management and its relation to other management practices
  • Service Integration and Management roles and responsibilities
  • Service Integration and Management practices
  • Processes to support Service Integration and Management
  • Service Integration and Management challenges and risks

Service Integration and Management (SIAM™) also has a synonym: multi-sourcing integration (MSI). Within the scope of this certification, the term Service Integration and Management (SIAM)
is used.

Service Integration and Management is a methodology used to manage multiple service providers  and to integrate them seamlessly to provide a single business-facing IT organization. The EXIN
BCS SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles. This certification covers themes such as: potential benefits as well as the
challenges and risks of implementing Service Integration and Management. The SIAM™ certification also includes examples of implementation structures, governance, tooling and data
considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes the EXIN BCS SIAM™ Foundation knows how Service Integration and
Management delivers business value and is able to contribute to the implementation and use of Service Integration and Management in an organization.

Who this course is for:

  • IT service management practitioners
  • ISO consultants
  • IT service management auditors
  • Professionals looking to get certified in EXIN BCS SIAM™ Foundation
  • Anyone interested in IT service management


This course is run in our Adelaide office, but broadcast live via our own live streaming platform.

All students get full access to the course, the trainer during and after the course, as well as the elearning site for 12 months.

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19/ 12/ 19 - 20/ 12/ 19


9:00 am - 5:00 pm




Online Live (Streamed live)
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